Designing Strategies & Experiences
Hi! I’m Michael – I utilize Design Thinking and Human-Centered Design to facilitate design-led strategic business conversations while designing optimal experiences for your customers and employees… I have worked with numerous Fortune companies including Coca-Cola, ADP, Toyota, Mackenzie Investments, Assurant, The Home Depot, and Cox Communications. I carry all LUMA Human Centered Design certifications at Practitioner, Facilitator, and Instructor levels.
My Approach
I believe that Human-Centered design is the foundation for strategic vision.
Design Thinking Workshops
Can get you and your stakeholders to the desired outcome faster – choose the level of detail you want to explore and I will put together the perfect package to get you there!
Service Blueprinting
Will uncover the gaps in the touchpoints needed to realize the optimal experience – we will collaboratively fill in these gaps while aligning them to the appropriate customer and employee actions!
Customer Journey Mapping
Assists me in discovering the ‘aha’ moments in your customers’ experience and in aligning your existing capabilities and newly surfaced concepts to design the optimal experience!
My Methodology
I work within a unique methodology that starts with listening to your objectives – then we will gather the right people, have the tough conversations, and collaboratively design the desired outcomes!
Identifying Stakeholders
Everyone involved deserves a voice to be heard – let’s gather them all together, virtually or in person!
Facilitating Conversations
Once we are all together, I will lead us through Design thinking activities with your end-goal in mind!
Designing Outcomes
We will collaboratively design your desired strategic solution and the path to get you there!
My Work
I believe my work speaks for itself. Browse one of my most recent projects below.
"Collaborative Workshops and Blueprinting Sessions come together in the CX Vision and Guiding Principles, which yield the Moment Architecture that brings the Customer Journeys to light!"
My Team
Gracie Kate
Business Development
Michael
Principal
Georgia
Client Services
LET'S OPTIMIZE YOUR BUSINESS STRATEGY - BY DESIGN!
My Clients
I’ve designed strategies, experiences, services, and products for numerous Fortune companies including:
